Competent. Experienced. Trusted

Your duty of care is our priority

At L123, we understand the importance of clear, responsive customer service.

Our in-house customer care team is available during office hours to support you with any questions or queries. You can contact us by telephone on 01543 529 966 or by email at enquiries@l123.co.uk

We aim to deal with all enquiries promptly and efficiently. Where necessary your enquiry will be referred to one of our experienced technical advisors, who can provide guidance specific to your site, scope of works, or compliance requirements.

With a long history of delivering electrical compliance services across a wide range of environments together with our accreditations, competency standards, service procedures, and insurance cover we can meet, and often exceed, the expectations of even the most rigorous client audits.

Escalating your issue

Should you feel that our team have not been able to resolve any questions or issues satisfactorily, we will escalate any unresolved issues to our ISO9001 Complaints Procedure. We take complaints seriously and look to identify where we can remove the cause of any issues at the outset. We actively welcome your feedback and comments to help us continue to provide the best service in our field of expertise in Three easy steps

Register Complaint

Your complaint will be logged in our complaints register by our Compliance Coordinator and you will be notified within 24 hours that we’ve received it.

Investigate & Identify Root Cause

We will open an investigation file and reviews all relevant documentation. Allocates the complaint to a manager for further investigation. Root Cause is identified, severity rated and corrective actions implemented.

Resolve & Reporting

You are informed of the outcome and reach a satisfactory conclusion within 28 days

Competent. Experienced. Trusted

Analysis

A ‘Cause Code’ analysis is kept by the Compliance Coordinator and reviewed at the Monthly Management Meeting in order to assess trends and facilitate continual improvement.

Please call 01543 459 966 or email enquiries@l123.co.uk

Assuring you of our best attention and service at all times.